Page 3 - BOPIS Curbside Guidebook
P. 3
BOPIS Curbside Operational Guide
Overview
Your store will begin operating a BOPIS curbside pickup experience for our Guests.
This pickup model will enable our Guests and Associates to have a safe and limited
contact experience. Stores will be closed for any in-store sales, returns, or exchanges.
Hours of Operation
Day of Week Business Hours Managers Scheduled
Sunday – Saturday 11:00 AM – 6:00 PM 10:00 AM – 6:30 PM
Operational Considerations
• Initial capacity will be set to allow for 75 orders per day and is subject to change
• Hidden Stock is set to 20%
• OMNI Dashboard will be available to review operational metrics
BOPIS Curbside Roles
Picker: Phone Management: Runner:
The picker is in The Phone Management role The Runner role is in
charge of picking is in charge of answering the charge of running
BOPIS order – phone, pulling BOPIS orders, the BOPIS order out
ensure orders are reviewing with the guest over to the guest.
picked within 1 hour. the phone, and marking the
order as picked up.
Roles will be assigned at the beginning of each shift.
During downtime, the Phone Management/Runner role can pick orders.
