Page 5 - BOPIS Curbside Guidebook

BOPIS Curbside Operational Guide

Guest Experience/General Information

Handling Guest Returns

Script have been provided for returns.
As a reminder, stores will be closed for any in-store sales, returns, or exchanges.

Guest: Can I do a return in store?
Manager: “To ensure we are
keeping the safety of our
Guests and Associates as our
#1 priority, we are not
accepting returns or exchanges
at this time. Your returns will be
honored once our stores
reopen. I’m sorry for any
inconvenience this has caused.
If you have any questions,
please contact Guest Services.”

Downtime Tasks Do’s & Don’ts

During downtime, you should: You should NOT:

 Organize and clean the store, including  Order supplies that are not safety
sanitation protocols and BOPIS-related

 Perform inventory adjustments and  Perform planogram resets
cycle counts as directed per AIM tasks  Make and/or order testers
 Replenish the salesfloor with backstock  Order marketing
merchandise  Order missing fixtures
 Take LMS courses

 Audit expired SKU’s

Dress Code

Jeans: Dress Code will be updated allowing for jeans and sneakers.
• Denim must be light, medium or dark blue in color, or a color that falls within any of
our Ulta Brand colors (pink, purple, orange, black, gray, white).
• Denim can be long in length or capris.
• Jeans with holes, rips or a low waist are not permitted.

Sneakers:

• Sneakers must be professional, in good condition, with no scuffs or tears
All other aspects of Ulta Beauty’s dress code remain the same. Please refer to the
UltaNet > Policies > All Associates > Dress Code .