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1. Appleton, L. (2018, April 4). Using key performance indicators to measure library performance.
Retrieved from https://libraryconnect.elsevier.com/articles/using-key-performance-indicators-
measure-library-performance
This website is written by the Leo Appleton who are director of Library Services in Goldsmith,
University of London. The authors say that libraries across all sectors serve a particular purpose
and set out to achieve the goals and objectives of the library‘s stakeholders. These objectives will
differ according to the nature and strategic function of the library and the expectations of its user
community. Other than that, he also states that librarians have to always been professional and
meticulous when provides services, useful information and the best quality of work towards
users.
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