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Corporate Governance Policy

2. Equitable Treatment of Shareholders

The Company realizes how importance it is in building confidence among the Shareholders

that the Board and Management will appropriately manage the budget, which is a major element
to ensure confidence of shareholders. Therefore, there will be proper monitoring to ensure that
the shareholder’s right shall be treated and protected equally as stated in the first element.

Moreover, the Board has required that all Directors and executives disclose information regarding
their personal and related person’s interests in order for the Board to be able to consider

the Company’s transaction which might have conflict of interest and to make decision for the benefit
of the Company. The Directors and executives of the Company who have interests in any transactions
of the Company will not be allowed to take part in the decision-making of such transactions.

3. Role of Stakeholders

The Company has great interest on the right of all groups of stakeholders which are
the shareholders, customers, business partners, creditors, employees, competitors, government
community/society and environment, by taking into account the right of the stakeholders according

to the law or the agreement made with the Company and will not perform any of the following
actions to violate the rights of such stakeholders.

• Shareholders: The Company is committed to continuing to achieve good performance

and focus on shareholders’ rights and treating them with equality. The Board of Directors
must facilitate the shareholders to fully exercise their legal rights.

• Customers: The Company adheres to customer centricity in delivering quality products
and services. Moreover, the Company aims to provide fair end-to-end services, including
developing and launching insurance products, selecting agents and distribution channels,
as well as selection of mutual fund sellers, defining standard sales process, providing

after-sales service, managing complaints and claims, data privacy, developing a system to
control sales as well as to manage and evaluate the behaviors of every distribution channel
to ensure that the Company places importance on customer benefits.

• Business Partners and Creditors: The Company shall serve partners and/or creditors
according to trade terms and contracts by complying with good competition scope without
using any corrupt practices.

Corporate Secretariat Office Division I Muang Thai Life Assurance Public Company Limited 7