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Whistle-Blowing Policy

1. Objective
)
Muang Thai Life Assurance Public Company Limited (MTL conducts business with
integrity, transparency, morality and good corporate governance principles. The Whistle-
blowing Policy has been established to allow stakeholders to report offenses or

.
complaints with good faith through various channels If the Company’ s directors,
executives, employees, agents, brokers and staff are found to commit offenses, whether
they are corruption, violations against laws, rules, regulations, principles of business units,

whistle- blowers can inform such cases or make complaints through the specified

channels. However, names of whistle-blowers shall be kept confidential and they shall be
protected both during the investigation and after the process is completed.

2. Scope of whistle-blowing
Non-compliance with laws, rules, regulations and the Company's principles;
2.1
2.2 Incorrect practices in accordance with professional standards, ethics and code
of conduct;
2.3 Fraud, corruption;
2.4 Conflict of interest;

2.5 Insurance fraud or any reasonable grounds to suspect insurance fraud;
2.6 Omission of duties or malpractice;
2.7 Unauthorized disclosure of corporate information;
2.8 Complaints related to sales presentations and services.

3. Method of whistle-blowing
3.1 Whistle-blowing from customers or stakeholders

It can be reported through the Complaint Unit which the Company has
assigned the Customer Care Center Department as the Company's complaint
unit (according to the notifications of the Office of Insurance Commission
(OIC) and the Securities and Exchange Commission (SEC)). Channels of whistle-

blowing include:
1. Complaint Unit of Muang Thai Life Assurance Public Company Limited
2. Mail:

Complaint Unit, Muang Thai Life Assurance Public Company Limited
(Headquarters), 250 Ratchadaphisek, Huai Kwang Subdistrict,

Huai Kwang District, Bangkok 1031
3. Tel. 1766, press 7 or 02-0215059

Human Resources Division I Muang Thai Life Assurance Public Company Limited 5