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Sustainable Development Framework and Policy

4. MTL’s Sustainable Development

4.1 ESG Mission Statement

The Company has been set the ESG Mission Statement, the detail is as follows:

4.2 Stakeholders

Realizing that each stakeholder group has a different relationship and impact on business
operations, the Company is determined to develop and upgrade its ability to meet the needs
or expectations of the stakeholders for the sustainability of business operations and continuous

growth of the organization as follows:

Shareholders:

The Company is committed to achieve good performance to comply with the good
corporate governance as well as focusing on shareholders’ rights and treating them fairly.

Customers:

The Company adheres to customer centricity by initiating product and service innovations
are developed to meet the needs and build opportunity for each customer group to access to
insurance service as to have security and coverage that match premium rate target to

strengthen the sustainability based on MTL’s obligations towards the insureds. In addition, the
Company prioritizes providing fair customer service by taking into account the customers’

interests from presales process, sales offering process, until after-sales process for the highest
customer satisfaction. MTL is also aware of cybersecurity and personal data protection.

Corporate Sustainability Integration Department I Muang Thai Life Assurance Public Company Limited 6