Page 8 - MIADA-Q3-2022

Propel Your

Approach to

Best Practices

By Michael Wagner, APC’s Vice President of Information Technology

Working out a custom plan MATTERS CONCERNING • Provide adequate training for each
for your dealership that HUMAN RESOURCES position.
incorporates your learnings • Execute background checks on job
applicants in accordance with the
is an effective way to Hiring and retaining employees has been dealership’s policies and procedures.
a challenge in recent times. It’s a changing
encourage transparency, workforce and turnovers cause disruption • Conduct performance reviews annually
improve efficiencies, and to the workplace and are expensive. Now, that include goals and key performance
issues.
ensure a smooth, compliant more than ever before, organizations need • Establish performance incentives and
experience for all. to focus on the employee experience. Also, rewards for varying levels of employment.
while no company ever wants to fire an
employee, there are times where you are • In the event of an employee termination,
Dealerships, like most corporate businesses required to let them go or they resign. Your ensure termination checklists are
today, need to follow certain best practices dealership needs to be protected: completed and tracked to the completion
in an ongoing effort to become more of access deprovisioning.
competitive and stay compliant. Most of • Develop or update an employee
these practices for improving business handbook that establishes workforce DEALERSHIP
operations are learned from, and through, standards including organizational OPERATIONS AND
experience. These types of enhancements policies and procedures. Document INFRASTRUCTURE
will typically help increase sales, reduce receipt acknowledgement by the
costs, and drive efficiencies. But many employee at time of hiring and annually
dealers don’t have a roadmap to help thereafter. Making certain that hardware and software
drive improved results, so read on and • Define job descriptions and include roles are accessible to the appropriate employees
learn about some best practice elements and responsibilities. Update accordingly is the tip of the iceberg. A good amount
that can derive significant benefits. when a new position is created. of thought and planning also needs to

8 | MSIADA MISSISSIPPI DEALER Q3 2022