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available room for the time period, divided by total available rooms during a
specified time period

86. Transient Business: Segment of business comprised of individual bookings
as opposed to bookings from a group.
87. Trial Close: A technique used to close a sale by ensuring the stakeholder

understands the conditions of purchase and is serious about buying.
88. Two-pack Hotels: A conjoined property of two hotels that share resources,
such as back-of-house operations, but operate separately.
89. Turn: The process of completely changing a meeting room set-up from one

event to the next.
90. War Room: Another term for the office for meeting on-site staff.

91. Wash: Discrepancy between the group room block and the total number of
rooms in the block that is actually booked.
92. Walk: Moving guests to a nearby hotel when overbooking occurs.
93. “X” Wide Sessions: Used to track how many breakout sessions are

happening at one time by replacing X with a number.
94. Yield Management: Process of understanding, anticipating, and reacting to
consumer behavior to maximize revenue. Also known as Revenue

Management.
95. Z Hotel: A boutique hotel set in various locations around the world.

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