Page 27 - UNC MC Assistive Personnel Orientation Manual 2020
P. 27
Team Dynamics
Effective Communication
Effective communication in healthcare is
one of the most important tools we have
in giving great patient care and to improve
patient satisfaction.
Effective communication is complete,
clear, timely and brief.
Effective communication involves the
right people receiving the right information at
the right time.
Communication involves three components
“Skilled communication can save lives. Promoting open and effective conversation
among team members optimizes patient outcomes and encourages essential
collaboration.”
A Healthy Work Environment
We care for some of the most vulnerable
patients – that’s why we need to be at our
best. Research shows that a healthy work
environment can lead to more engaged
nurses, decreased burnout, lower
turnover and better patient care.”
American Association of Critical Care Nurses (AACN)
Nursing Practice and Professional Development / Assistive Personnel Orientation 2020 Page 26
