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Figure 8: Discussing Expectations
In this situation: Cover this in the discussion:
The organization has announced a Discuss responsibilities that have
change in direction, or needs to changed, any additional
align efforts to meet important responsibilities, and any shift in
goals. priorities.
A new work flow cycle has begun. Discuss all of the person’s
responsibilities with a focus on those
that are high priority.
The person is new to the Discuss all of the person’s
organization, work group, role, or responsibilities with a focus on those
assignment. that are high priority and how they
fit into the organization’s goals.
Move beyond duties and
responsibilities and enter into the
realm of very clear and specific
expectations. These include the
following: How do you specifically
define success? How do you
measure success? What action steps
need to be taken for them to be
considered successful? What are the
results you need? What timelines are
associated with these issues?
The person has asked you to clarify Focus on high-priority
priorities and/or goals and responsibilities, goals, and
outcomes. measurable outcomes.
The person is exceeding Review new responsibilities and
expectations and needs new discuss any shift in priorities.
challenges.
http://www.civilservice.louisiana.gov/files/divisions/Training/Manuals/Clarify%20Perf%20Expecations%20
MANUAL%2008-01-11.pdf.
David Kolzow 116
