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Possess clarity of direction 99
Has the ability to inspire others to high performance 99
Communicates well and listens intensively 100
Demonstrates a collaborative orientation 103
Works to develop people 105
Has the ability to think creatively 105
Possesses intelligence and learning agility 107
Is capable of creating a culture of excellence 109
Practices consistent discipline 112
Delivers results 113
Clarifies expectations 114
Practices accountability 117
Exercises good judgment 118
Conclusions 124
Chapter 7: Learning Leadership Skills 125
Hard vs. Soft Skills 126
Interpersonal Skills 128
Communicate Effectively 129
Conflict Resolution 149
Negotiation 166
Problem-Solving and Critical Thinking 187
Decision-Making 203
Facilitation 218
Chapter 8: Leadership and Dealing with Change 225
The Reality of Change 226
Leader’s Role in Change Management 227
Organizational Change 228
Change Leadership vs. Change Management 232
Facilitating Change 234
The Board and Change 238
Chapter 9: The Visionary Leader 241
Envisioning 241
Strategic Thinking 251
Chapter 10: The Leader as Enabler 254
Empowerment 255
Coaching 259
Collaboration 264
Chapter 11: Building Leadership Capacity in the Organization 268
Levels of Leadership in the Organization 268
Who Are the Organization’s Potential Leaders? 273
Building Volunteer Leaders in the Organization 277
How Do We Train New Leaders? 282
Chapter 12: The Economic Development Professional as Leader
and Manager 295
Leader vs. Manager 298
Leadership and Accountability 302

David Kolzow 3