Page 3 - Viterra Vibe Newsletter Sept 2017 - FINAL FINAL - TEST

VITERRA VIBE NEWSLETTER PAGE 3
VITERRA CUSTOMER SURVEY
DID YOU KNOW?

We recently sent a survey to thousands of business, including contracts, online
customers in our asset network to gain a services, facilities, time management and • It takes 12 positive
better understanding of what we’re doing relationships. experiences to make up for
well and where need to improve when it one unresolved negative
comes to our service and the value we Overall, we received some very positive experience.
add to them. The focus of the questions feedback, but there are areas for
was partially based on discussions at the improvement that were identified. The • News of bad customer
May sales meetings. final results are being compiled, and service reaches more than
will help us determine where to most twice as many ears as
We asked customers to tell us about effectively target our future efforts to praise for a good service
the factors that they look at when doing ensure that we’re offering the best experience.
business with a grain company, and had possible service to our customers.
them rate Viterra on key areas of our
• For every customer who
Bruce Hogg (right) bothers to complain, 26 other
who farms in the customers remain silent.
Trochu area was
the winner of our • A customer is 4 times
survey contest. more likely to buy from a
Randall Friesen competitor if the problem is
recently presented service related vs. price or
him a new iPad, product related.
and also brought
supper for Bruce’s
family and harvest
crew.

CANADA SUMMER GAMES

The 50th edition of the Canada Summer Jared played third base and catcher
Games took place in Winnipeg July 28 – for Team Manitoba, after being chosen
August 13. Featuring 16 sports and over through a long selection process that Jared McCorrister of Team Manitoba.
250 events, the Games welcomed over began in May, 2015 with over 90 players. games, scoring 34 runs and only allowing
4,000 athletes and coaches and more After multiple workouts and tournaments, nine. After defeating Alberta 1-0 in the
than 20,000 visitors. One of those athletes the final roster was selected in June. semi-finals, Jared and his team advanced
was Jared McCorrister, whose dad Sean to the gold medal game against Team
is our Assistant Operations Manager at Team Manitoba performed very well, Saskatchewan where unfortunately they
our Boissevain facility. winning all five of their round-robin were defeated 3-1 in a very close game.

FROM THE FRONT LINE

Through our customer survey, we received a wide range of feedback from customers across Western Canada on the value
we add to their businesses . Here’s a sample of some of the great things our customer had to say:

“I would recommend Viterra to friends and family looking for a reliable and trustworthy grain company .”
“The staff is always friendly and makes you feel comfortable . They treat you with respect .”
“Everyone is friendly and easy to deal with . Elevator is kept impressively clean .”
“Looking forward to the new facility in Wadena . Thank you for your investment in our area .”
“Viterra has great tools online! There are numerous great features that I really appreciate!”