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19.  Include components that convert new customers into
                  loyal customers such as loyalty programs, a sequence
                  of discounts or special offers to incentivize repeat
                  sales, personalized offers and interactions to cultivate
                  personal relationships with the customers, etc..
              20.  If you have already put some of these into practice,
                  report on their return on investment so far. This is easy
                  to track if you are using online ads with click-tracking
                  and purchase-tracking, but may be harder to track and
                  optimize for methods such as billboards or radio ads.
              21.  Perform a business financial analysis. If you are
                  already making sales and already have data on profit-
                  and-loss and return on investment, include this
                  information here. If you have them, you will want to
                  include metrics like:
              22.  Net profit margin.
              23.  Current ratio of your liquidity and your ability to pay
                  debts.
              24.  Accounts receivable turnover ratio.

               Using graphs and infographics may help to drive home any
            positive points about your business’ finances.
               If you don’t know what some of the above terms mean right
            now, that’s okay. But you will want to research them. They are
            useful  tools  for  predicting  and  optimizing  a  business’s  profits,
            and the more of these tools you master, the more profit you are
            likely to be able to bring in.


                1.  Make financial projections. In a big way, this is the
                  final and most important act of your business plan.
                  Everything else has been building up to this.
                2.  Your lenders and investors will want to know with as
                  much certainty as possible that you will be able to pay
                  them back and provide a return on their investment.
                  So here is where you must show that your business
                  will make a profit.

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