Telecom Reseller January-February 2020

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The Newsource on UC l UCaaS l Collaboration l Mobility
TELECOM VIEW
Call ABP at 972-831-1600 to discuss your application. www.DrayTekUSA.com Jan/Feb 2020 COLWELL RUFFIN PATTERSON
RESELLER.COM VIEW
The Latest EDUcasts
Shoul
Voice QoS, Multi WAN Redundancy, Content Filter & Network Security
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The Latest
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PATTERSON continues on page 21 ›› longer the backbone of service providers’
Modernization
offerings, and the market has remained in
PCI Compliance in
MELENDEZ
an experimentation phase as new business
and Integration
models keep popping up.
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compliance can be debilitating, and there is little
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Ribbon Communications (www.
leniency being offered to violators.
ribboncommunications.com)
The extent of organizabtyioWnsilltMhaetleanredeszu,bject here are many good reasons to upgrade
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Competitive in By Pat Patterson, Director of Organizational Design Determines TODAY
DED a Digital DE NOOYER TRIANT HAMZA HAWKINS COLWELL
Nortel Notes
Podcasts Telecom Management Success Telecom Services for Avaya
The Newsource on UC ● UCaaS ● Collaboration ● Mobility 12 Cloud Questions
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03 to The predict security products and cloud-based Subscribe Should Ask Itself
VIEIEW The Latest EDUcasts
surge, driven by corporations interested
in software flexibility and scalability. But The Newsource on ● UC ● UCaaS ● Collaboratiohnow●seMcuroe ibs tihleitcyloud? No surprise, analysts
Channel
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10 ASK THE
Security Breach? Don’t
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Podcasts
Telecom Management SuccessProducts, Ribbon (www. employees and partners who have grown up
Organizational Design Determines
Conversational AI Nortel Notes cloud’s flexible OpEx model (often deployed as
“XaasSBeruvincdeslefsor”AFvoarya PerformaTneclecfomr Service a subscription-based cloud service) but may not
ribboncommunications.com)
mobile first, clouCdofilrlastbaonrdatwiohno,aErnedcpoonsintatntly totally grasp the implications of adopting the
Providers and Enterprises
By Pat Patterson, Director of
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andholewssseccoumrepeistithiveec. loud? No
surprise, analysts
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IoT Will Shape
investing in the private cloud, while slowing their Tpwrieldioicht assecduisrrituyppteroddtuhcetswaonrdldcolofuedn-tbearpserdise
use of the public cloud.
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more than 1,000 employees use an average capitaWlizitahtiroenc,eannt dhihgahsprreocfielnetlcybtuern-aetdtaicnks at
in 2020
of 1,154 cloud-based services, “ranging from seqcuoemnptianl iqeusalirkterSsonfygarnowd tUh.Sb.ygaotvterranctminegnt
largageeenctiersp, rcilsoeucdlisenctusrtiotytihseiinr s“hOavreprf-othcue-sT. op”
PATTERSON continues on page 21 ›› (OTTA)sswerevsicaeids,iinAclugduinstg, tchoemCm-sunitiecaltikioenssthe
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established strict guidelines for companies
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Complacency
that accept credit card payments, setting a
JOGGERST
host of developments into motion for industries
to PCI compliance is staggering. More than 12
million businesses in the United States accept
cardT
(www.voice4net.com)
and voice communicatiobnys,VasnildiTariraent,hCehriefoStrreategy Providerhse(PCCSIPsS)ec–uarnitdy tShtaenednatredrsprCisoeusntchiel yhas
VASILI
Executive Vice President of
real time communications (RTC)
Global Sales at Voice4Net
TRIANT
networks and platforms, which are
-based payments, through online, mobile, impacting the way Communications Service
It to PCI DSS (DataOSeceurraityTaSlktdaensdkards)
serve – aersetapbllaisnhneidngst,rbicutdgueitdinelginfoesr faonrdcoromllpinangies
subjec
(www.talkdesk.com)
regulations. This means the market base for ou
tpurethInatearcncetpPtcroretodcitocla(rIdP)paeynmvieronntsm,senttisn.ga
companies who need to implement compliant
Ahos stthoefdiegvitealol premvoenluttsiiontoacmceolteiorantefos racinrodsustries
n today’s digital economy, with
contact center solutions is similarly wide- evetrhyatausptieliczteocfohnotawctwcenlitveersa—ndanwdocrokn, IsPeq- uently,
reaching.competitors simply one click away,
basfoedr rsesrevlliecres oafrecodnistaructpctiengtehroswoluctoinonsus.mPeCrsI companies cannot afford even the
andcobmupsilniaenscsesmcoanmdmatuesnaicraetreigaonrdouens,gfaegees for non- smallest shortages in connectivity.
MELENDEZ continues on page 16 ››
in compmliearnccee. Fcaronmbemdoebilietatpinpgli,cantidonthsetroe is little
Consistent uptime has become a
omlenniciehnacnynbeleicnugstoffmereerdsetorviicoel,aatonrds.from web- “must-have”, a key business imperative
centrThic e-ecxotmenmt oerfcoergsoanluiztiaotniosntsot“heavtearryethsuinbgjeacst for companies doing transactions in a
a steorvPiCceI”cboumsipnleiasnscaepipslisctagtigoenrsindge.lMiveoredthvaiant1h2e connected world. Regardless of industry or
clomudil,lieovnerbyutshiinegssiesscihnatnhgeinUgn. ited States accept sales model (B2B, B2C), business has been
Tcaerledc-obmasecdarpraieyrms eantds,etnhtreorupgrhiseosnulined,emrsotabnilde, forever changed by the customer’s insistence
masrukbejtelcetatdoePrsC. IODnScSe (dDigaitalStercaunrsiftoyrSmtantidoanrdals) This is especially true for customer
prorjeegcutlsagtieotnusn. Thderiswmaye,acnosnttheendminargkwetitbhaslegfaocry service, which today has many different
tecchonmolpoagniieessawnhdoinfereadsttrouicmtuprlemiseontecofmthpleiant flavors. Your call center can’t afford to go
bigcgoenstaocbtscteanctlersstohleuytifoancse.isThsiemgiolaorldynweiwdes-? down. Think about the number of functions
Threeraecihsinog.needto“ripandreplace”legacy within your call center -- customer service
phone systems – or any other technologies – to reps working the phones, those that are
MELENDEZ continues on page 16 ›› leverage software-driven RTC advantages.
JOGGERSTcontinuesonpage 10 ›› ●VASILITRIANTcontinuesonpage 6
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