Page 17 - October November 2014

Contextual
TelecomReseller
Technology
TM
Interaction 20 Contact Centers:

Reseller
A Vision for the
UCNetworks
Ruin 27 Future

J
The Voice of Uniied Communications and Collaboration
ORGL
Colwell
19

The Voice of Uniied Communications and Collaborations
by Jon Jorgl, President of Enterprise
Solutions for GENBAND
E
ngaging with consumers in real time is NixoN
becoming both an art and a science. We
ind ourselves operating in a new kind
of meritocracy where every engagement with
Off-site, out of
a customer has the potential to be judged and
publically attached to our brand.
mind? Not so
Increasingly a businesses’ success is tied to their fast:On-sitepowewith
abilitytopositivelyinluencethirratingsand
cloud services
“buzz” across a seemingly endless set of open
and closed communities. To win in this world,
By Duston Nixon, Marketing Communications Specialist,
businesses have to leverage the latest technologies
MMinuteman UPS
to get connected, stay connected and get more
engaged with their customers. Interactions
oving telephone systems, serv-
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The feeling is often out of sight, out of
your products and services, you can measure
mind once these services have been acti-
their usage and plot it versus their interactions
See Engage Cloud at:
vated. The reality, however, is that they are
with your sales and support staf. Ultimately,
Enterprise Connect 2014 only as reliable as your own infrastructure.
the right engagement model delivers actionable
Booth 401
How can you ensure a steady link to your cloud?Itstartswithreliablepower.
March 17-20, 2014 JOGLcontinuesonpage18››
Orlando, FL
M&A Strategy:
A Strong Connection Begins with
Strong Power
Clloud-Based Calll Recordiing & WFO Ideal for Time is right for
All cloud services, no matter how reli-
able, depend on a simple internet connection
SaaS and Other Hosted Service Providers
sale of Telecom
See NIXON, page 26

mid-market L
ewis
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ooppttimimizizaattiioon((WFO))sseerrvviicceess..
E
Part
1 ARLES
TeelSlSttrraatt’s’s Enggaaggee Clloud lleettss yyou ttaap tthiiss hiighlly prroiittablle
market to upsell your existing VoIP subscribers and reach
market to upsell your existing VoIP subscribers and reach
By Jonathan Lewis, director of product marketing, SSH
by Brent Earles, SVP of Allegiance
entirely new customers. Best of all, you can do this with:
entirely new customers. Best of all, you can do this with:
tions Security
Communica
Capital Corporation (www.
AllCapCorp.com)
What
inventory should be transferred
• No capital or other up-front investment • No capital or other up-front investment
Sto which warehouse? How are customers
• Your existing infrastructure • Your existing infrastructure
using eolluinrg wa teblesciotme?orHteocwhnoalroegythcoemmpaanrykets
• TelStrat handling all implementation & system management • TelStrat handling all implementation & system management
trending? Today, you can use Big Data
for a premium price requires a buyer with
to help inform business decisions across
plenty of money. Right now, despite the
industries. The prevalence of Big Data –
Engage Cloud is highly afordable and lexibly priced, with
Engage Cloud is highly afordable and lexibly priced, with
recent downturn, there is currently more money
and its ecosystem of applications and uses
both subscription and perpetual license plans available.
both subscription and perpetual license plans available.
sitting on the sidelines than ever before in the
– has ballooned over the past decade. With
Your contact center and business customers are demanding
history of American business. he inancial
increasingly easy and cost-effective tools
Your contact center and business customers are demanding
community has at its disposal more than $1.15
available to analyze – and monetize – mas-
trillion in pooled capital. Good news for the buyer
these recording & WFO services in ever increasing numbers.
these recording & WFO services in ever increasing numbers.
sive amounts of data, organizations are
but even better news for the seller – especially
Don’t miss your chance to generate signiicant additional rev-
Don’t miss your chance to generate signiicant additional rev-
discovering new ways to solve problems
if you are a forward-thinking telecom company
enue with these business-critical services for no up-front cost!
enue with these business-critical services for no up-front cost!
and extract value.
owner who is ready to monetize your life’s work.
Traditionally, corporate staff controlled
Here’s why.
Big Data applications, but as the uses of
Contact your authorized telecom equipment reseller or
Contact your authorized telecom equipment reseller or
Financial and strategic buyers alike are looking
Big Data have proliferated the apps have
TelStrat for more information and a live demo!
TelStrat for more information and a live demo!
for desirable middle market companies in the
iltered down to the departmental level as
U.S. In addition, foreign buyers still view the U.S.
well. The pioneers of Big Data weren’t
as the best and safest place to invest. But there
especially concerned about security at the
just aren’t enough good companies coming up
onset, yet as its use becomes more wide-
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Call Recording I Quality Management I Coaching & E-Learning I Screen Capture I Speech & Desktop Analytics I Workforce Management
Call Recording I Quality Management I Coaching & E-Learning I Screen Capture I Speech & Desktop Analytics I Workforce Management
thoavaecsthoqtuuipc.kKlyee;ptihngeraen’seyeaolnoptroivfategreoquintyd, to
sales@telstrat.com | 972-543-3500 | www.telstrat.com
sales@telstrat.com | 972-543-3500 | www.telstrat.com
cover.
EARLES continues on page 21 ›› See LEWIS, page 25
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