Page 1 - Telecom Reseller November December 2019

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The Latest
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Voice QoS, Multi WAN Redundancy, Content Filter & Network Security
PAGE 13 VPIEAWGE 15
UFFIN PATTERSON
TELECOM
TELECOM
The Advanced Needs of
collabora
The Newsource on UC l UCaaS l Collaboration l Mobility
VIEIEW The Latest EDUcasts
surge, driven by corporations interested
CalTlAHBEPROaBtO9C72A-L8L31-1600todiscussy IT
HODGES SHULTZ
COLWELL
by Viking Electronics
04 eBull
Service Designed to Meet
RETSELLECR .OCOMM
RESELLER and SMS carriers Fusion Announces New
agencies, cloud security is in sharp focus. transformation. To a large extent, this is
RESELLER
Sabio Group Signs Strategic
Prodoscore Partner Matters Just As Much As
Services for Avaya
Program What Is Delivered
Intelisys
totally grasp the implications of adopting the connecteedm. EandtefroprrTciesleolesucdaonsmdermcvaiurcrneisiecrasotnwiothinosuaePrsreotnov’tider
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PAGE 15
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PAGE 23 As we said in August, the C-suite likes the MediaCore version for VoIP being driven by a new generation of customers,
erms
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providers tha(twlewawn.vhoeicaev4ilnyeto.cnotmh)e use of TDon’t Let Your Clients
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he PCI Security Standards Council has
with patients, this trend is hurting both
established strict guidelines for companies
operations and quality of care.
Complacency
that accept credit card payments, setting a
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While there are other ways to connect
host of developments into motion for industries
with patients,
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ris Hodges, Chief Revenue
PATTERSON continues on page 21 ›› rom a consumer perspective, we’re
Modernization
in the midst of a robocall epidemic.
PCI Compliance in
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MELENDEZ
Throughout 2018, Americans received
and Integration
over 16 billion robocalls and everywhere you
ntact Center:
turn there’s a new article explaining how to
e
l
continue to be part of your outreach strategy.
for resellers of contacbt ycePantreicrksJolgugteiorsnts, E. xPeCcuItive Luckily, there’s help on the way to curb the
compliance mandatesVaProefrBiugsoinreosussD, efeveslofpomrenot,n- Tepidemic of unwanted calls and make sure
leniency being offered to violators.
M
compliance can be debilitating, and there is little
you can effective
The extent of organizabtyioWnsilltMhaetleanredeszu,bject here are many good reasons to upgrade
Healthcare Executive Vice President of to PCI compliance is staggering. More than 12
cardT
(www.voice4net.com)
real time communications (RTC)
million businesses in the United States accept networks and platforms, which are
contact center solutions is similarly wide- evetrhyatausptieliczteocfohnotawctwcenlitveersa—ndanwdocrokn, IsPeq- uently,
In recent years, consumers have been
reaching.
basfoedr rsesrevlliecres oafrecodnistaructpctiengtehroswoluctoinonsus.mPeCrsI
bombarded by phone calls they don’t
andcobmupsilniaenscsesmcoanmdmatuesnaicraetreigaonrdouens,gfaegees for non-
recognize. In the early days, they may
MELENDEZ continues on page 16 ››
in compmliearnccee. Fcaronmbemdoebilietatpinpgli,cantidonthsetroe is little
have picked up thinking that it could be
omlenniciehnacnynbeleicnugstoffmereerdsetorviicoel,aatonrds.from web-
a legitimate caller. Now, unrecognized
centrThic e-ecxotmenmt oerfcoergsoanluiztiaotniosntsot“heavtearryethsuinbgjeacst
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“It’s a significant problem. We call and call
-based payments, through online, mobile, impacting the way Communications Service
and call and can’t get hold of patients. They
and voice communications, and are therefore Providerhse(PCCSIPsS)ec–uarnitdy tShtaenednatredrsprCisoeusntchiel yhas
don’t pick up the phone.”—Adam Cheriff,
subject to PCI DSS (Data Security Standards)
serve – aersetapbllaisnhneidngst,rbicutdgueitdinelginfoesr faonrdcoromllpinangies M.D., Chief of Clinical Operations for Weill
regulations. This means the market base for tpurethInatearcncetpPtcroretodcitocla(rIdP)paeynmvieronntsm,senttisn.ga
ou Cornell Medicine
companies who need to implement compliant
Ahos stthoefdiegvitealol premvoenluttsiiontoacmceolteiorantefos racinrodsustries This is the robocall problem in a nutshell.
numbers are increasingly seen as scams and
a steorvPiCceI”cboumsipnleiasnscaepipslisctagtigoenrsindge.lMiveoredthvaiant1h2e
calls are going unanswered.
clomudil,lieovnerbyutshiinegssiesscihnatnhgeinUgn. ited States accept
But the reality is that 60% of auto-dialed
Tcaerledc-obmasecdarpraieyrms eantds,etnhtreorupgrhiseosnulined,emrsotabnilde,
calls are legitimate. That means billions
theaynmd vuosticme coodmermniuzneitcoatrieomnsa,iann(doarrbeetchoemreefo)re
masrukbejtelcetatdoePrsC. IODnScSe (dDigaitalStercaunrsiftoyrSmtantidoanrdals)
being ignored. And many providers are
prorjeegcutlsagtieotnusn. Thderiswmaye,acnosnttheendminargkwetitbhaslegfaocry
recognizing that the more patients ignore
tecchonmolpoagniieessawnhdoinfereadsttrouicmtuprlemiseontecofmthpleiant
these calls, the harder it is to improve patient
bigcgoenstaocbtscteanctlersstohleuytifoancse.isThsiemgiolaorldynweiwdes-?
outcomes.
Threeraecihsinog.needto“ripandreplace”legacy
The robocall problem points to larger
phone systems – or any other technologies – to
MELENDEZ continues on page 16 ›› leverage software-driven RTC advantages.
JOGGERSTcontinuesonpage 10 lCHRISHODGEScontinuesonpage 4
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Global Sales at Voice4Net
legitimate automated calling to connect
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How Robocall Scams Impact
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Partner ATeglreceomment with a subscription-based cloud service) but may not
ribboncommunications.com)
With Dutch Mobile and
Partnership Agreement
mobile first, cloud first and who are constantly
cloud. This can lead to well-founded (and not so adaptingsfuarsgtee,ndoruivgehn tboyccuosrtpoomraetriodnesminantedrsesftoerd
well-founded) fears about the security of a cloud w serviincessoaftnwdarceapflaebxilbiitliietsy rainskd bsceacloambiilintyg. lBeusst
ne The Robocall use of the public cloud.
solution. As a result, many large companies are
andholewssseccoumrepeistithiveec. loud? No
surprise, analysts
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PATTERSON continues on page 21 ›› (OTTA)sswerevsicaeids,iinAclugduinstg, tchoemCm-sunitiecaltikioenssthe
Healthcare
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the Contact Center:
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05/02/2016 20:02
››
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