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acceptable behaviour.  Likewise, participants should not act or speak in a way that may be
                          perceived as bullying, abusive, discriminatory or derogatory.


                       22. Think about the age, demographics, background, gender, religion, cultural background etc.
                          of your audience etc. People are not likely to listen to you if you are not catering your
                          message to them.


                       23. Using humour is tricky and not always well-received. While humour can bring people
                          together and help release tension in some circumstances, it may not always be well received
                          by all participants, and can sometimes cause unnecessary tension, especially where there is
                          a wide range of diversity amongst the individuals present. As noted in points 21 and 22
                          above, participants should always avoid any jokes that may be considered discriminatory, or
                          likely to offend others, so please think carefully before using humour in meetings.


                       24. Leave time for questions. It is an essential closing for every business meeting to both clarify
                          any discrepancies and improve for next time. You will probably find that having a dedicated
                          time slot for questions at the end is more productive than people constantly raising their
                          hand and interrupting during the meeting.


                       25. Please be respectful that English is not necessarily the primary language of all participants
                          and they may not always express themselves in English as well as others.  Please be patient
                          and try to focus on the underlying intention of their statements.  If a participant is using an
                          interpreter, please be patient and listen quietly while they interact with their interpreter.



                       Video Meeting Etiquette

                       26. Think of a video meeting as a face-to-face meeting and conduct yourself as you would if you
                          were all present in the same room. In addition there are some additional useful tips below
                          to observe to help ensure the meeting goes smoothly for all involved:


                              a) If you have not used the Zoom before download Zoom prior to the day of the
                                 meeting and familiarize yourself with any features you may need to use on the day
                                 such as mute/unmute your microphone, stop/start video, screen share etc.  There
                                 are many good training videos online - watch one or a few prior to attending a
                                 Zoom meeting.

                              b) Set your video to “on” unless you are experiencing connection issues.

                              c)  You should try to attend the meeting from a quiet area that has minimal
                                 background noise and movement.  Zoom’s virtual background feature is an easy
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