Page 5 - FCSF VOLUNTEER HANDBOOK PATIENT SUPPORT PROGRAM 2021
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Volunteer Expectations
DEPENDABLE EFFECTIVE
Report promptly and regularly when COMMUNICATION SKILLS
scheduled for your volunteer shift. Use empathetic, friendly and respectful
verbal communication skills, including
RELIABLE
Strive to be a recognized and respected active listening, as well as the ability
to read non-verbal cues. These skills
member of the team. If you are unable should be used consistently with patients,
to work your scheduled volunteer shift, caregivers and staff alike.
be sure to notify ahead and report your
absence to the assigned personnel. UNDERSTANDING
View clinic staff as allies and teachers;
SERIOUS ABOUT
YOUR COMMITMENT forgive them if or when they seem
Be realistic and candid in accepting your demanding or too busy. They have the
assignment by taking into consideration best interest of the patient in mind.
your interests, abilities, skills and RECEPTIVE
availability. Seek feedback on your performance. Look
for opportunities to grow.
TEAM MEMBER
Follow all volunteer policies and POSITIVE
procedures. Participate in the feedback Serve as goodwill ambassadors for the
process by letting us know how you feel FCS Foundation in its service to the
about your volunteer experience and community.
by giving constructive suggestions for FLEXIBLE
improvement. We are a team and we want You may be asked to help in an
to hear from you about any concerns.
unassigned area or with an extra task.
WILLING TO LEARN Remember, we are here to help in all
Develop your skills by participating in possible ways; patient support is our
additional training or meetings when priority.
available. Ask for help or an explanation
when in doubt.
INQUISITIVE
Speak up and ask about things you don’t
understand. There is probably a good
reason behind every process and it will be
helpful for you to understand why things
are done in a certain way.
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