Page 8 - FCSF VOLUNTEER HANDBOOK PATIENT SUPPORT PROGRAM 2021
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Volunteer Policies & Procedures
• Inform VPM of work hours, availability, • Handwashing and sanitizing is
absences and areas of interest. The extremely important. Please wash
VPM will coordinate and issue monthly hands before handling or serving food
volunteer schedules, which will be sent or beverages to patients, and after
via email and posted at the facility. using the restroom.
• If a volunteer is unable to report • Use designated staff restrooms and
for a scheduled shift, this should be breakrooms.
communicated to VSC and the VPM
24 hours prior to the start of the shift, • Keep activities within the defined
preferably by email; unless it is an scope of the job description. It is
emergency, then as soon as possible is the responsibility of the volunteer to
appropriate. decline requests by a staff member or
a patient if, at any time:
• Refer nutritional and other health-
related requests from patients to the o The volunteer is physically or
medical staff. emotionally unprepared to
perform the service.
• Refer medical questions from the
patients and/or family members to o The volunteer is requested to
their physician or nurse. perform duties outside the scope
of the job description.
• Ask the nursing staff if you can assist
them with any particular duties. Always
look for opportunities to help out.
• If volunteers have any doubt about the
extent of the duties or what needs to
be done, they must ask the VSC for
assistance. When in doubt, ASK FIRST.
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