Page 16 - Towards A Sustainable Future 2024
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Both the company and the bank have identified the need for  Despite encountering various restrictions when working
            a receipt-less solution due to several reasons:      with the bank due to security constraints and operational
                                                                 procedures, the team proposed modifications to the kiosk
            1.   Paper wastage: Paper rolls are typically changed at the  machine codes, including:
            beginning of the day, resulting in the disposal of remaining
            paper from the current roll.                         •      Upon successful deposit, the receipt will be displayed on
                                                                  the screen instead of printed directly.
            2.      Unnecessary receipts: Not every customer requires a
            printed receipt, leading to instances where receipts are left  •  A ‘PRINT’ button will be available on the screen, allowing
            at the outlet, contributing to littering. Moreover, the data  customers to print the receipt if desired.
            printed on thermal receipts fades after a few months.
                                                                 •     A wait time of 10 seconds will be implemented before the
            3.  Operational interruptions: Machines cease operation  ‘PRINT’ button is enabled, ensuring customers have time to
            when ‘low on paper’ requiring immediate paper replacement  review the receipt.
            by bank staff.                                       •   The ‘PRINT’ button will remain available for 5 seconds after
                                                                 being enabled.
            4. Paper roll sensor design: The printer ceases operation
            when  paper  roll  capacity  falls  below  5%,  leading  to  a  5%  •  A ‘CLOSE’ button will be accessible at all times, allowing
            wastage per paper roll.                              customers to exit the screen if they choose not to print the
                                                                 receipt.
            5.   Power consumption and reliability: The thermal printer
            draws too much power from the power source, occasionally  •   If customers do not act, no receipt will be printed by default.
            resulting in printer failure due to insufficient power.  The kiosk will return to standby mode after 10 seconds of
            Additionally, excessive power draw reduces the lifespan of  waiting for the PRINT button to be enabled, followed by an
            the power supply box.                                additional 5 seconds of waiting for the button to be clicked,
                                                                 totalling 15 seconds.
            6.   Wear and tear: The thermal printer is subject to wear and
            tear, affecting its overall efficiency and reliability.

            Eco-Solutions
            The ESI team proposed implementing a receipt-less option
            (Figure 3) for the cash-bag deposit machines to address the
            environmental concern related to paper usage and power
            consumption.  This solution allows customers to choose
            whether or not to print a receipt. Instead of automatically
            printing receipts, customers can view their receipts via QR
            code scanning or on-screen display for a photo snapshot. By
            offering this alternative, a reduction in power consumption
            at each bank branch and a decrease in paper usage is                      Figure 3
            possible, ultimately providing a greener and cleaner option
            for bank branches.


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