Page 3 - Thyme - Simplified Customer Srvice Model_V2
P. 3
CELEBRATE!
THE INITIAL CONVERSATION WITH THE M2B IS
ALL ABOUT CELEBRATING HER
INITIAL DISCUSSION
• Congratulate her and welcome her to the store
ASK
• What trimester she is in - «What stage in your journey are you at?»
• «What did you see online that brings you into the store today?»
DO
• A welcoming smile! Acknowledgment even when you are busy will go a long
way and let her know your name and that you are here for her
• Know your weeks by trimester so you can efficiently bring her to the right
stage in her journey
• This is where you let her know you are here to provide what she needs in
basics and what she really wants in fashion!
• Show her the denim collection and the Starter Kit
• Explain our sizing and how it works
KPI IMPACTED: CONVERSION
