Page 6 - Thyme - Simplified Customer Srvice Model_V2
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VALIDATE





                 AT THE END OF THE IN-STORE EXPERIENCE, WOW THE
                 M2B AND VALIDATE HER PURCHASE




               ASK



               •  If she is a Bump Benefits Member
               •  How her experience was




               TELL


               •  Her why she needs to become a Bump Benefits Member

               •  Her what she qualifies for as an add on purchase



               DO
               •  Ensure she signs up for the partners and you get her correct information
               •  Keep your eyes forward and head up to acknowledge all waiting customers

               •  Smile!
               •  Have a sense of urgency for other moms waiting in line

               •  Remind her to return at the next stage in her pregnancy! Suggest an appointment or
                  take her name to follow up



         KPI IMPACTED: UPT & CRM
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