Page 15 - Peak Period Planning Document-ENGLISH - 2019 - THYME_Neat
P. 15
MULTIPLE
CUSTOMER
SELLING
Watch the Multiple Customer Selling video for some
tips on how to turn up the volume when dealing with
crowds of customers. During the year, we speak WHILE WE NEVER WANT TO
at a volume level of 4 with our customers and we
can make the store feel intimate and service very
personal. When dealing with extra large crowds, we BE LOUD OR OBNOXIOUS, WE
need our employees to grab attention, greet crowds,
welcome them to the store and offer directional DO WANT TO BE PRESENT AND
feedback, price and promotion updates and let
AVAILABLE AND SOMETIMES
customers know how to find help (if they need it).
WHEN A ZONE IS FILLED WITH
CUSTOMERS, WE NEED TO BE
A LITTLE BIT LOUDER AND
PRESENT TO HELP THEM FIND
WATCH THE THEIR WAY.
MULTIPLE CUSTOMER
SELLING VIDEO!
(ALSO AVAILABLE ON E-LEARNING)
15
