Page 10 - Peak Period Planning Document-ENGLISH - 2019 - THYME_Neat

PRODUCT

QUICKFIND

BEST PRACTICES

1. Take into account the availability of potential candidates when hiring for 7. QuickFind orders should not be processed during peak segments unless
peak periods to properly respond to your QuickFind needs (early morning, there is a dedicated employee scheduled in non-selling hours.
day, evening). Remember that it will take at least 2 weeks for a new
employee to familiarize themselves with the system. 8. Ensure that all orders are completed by the end of each day (even on the
weekend).
2. Assign key associates to the QuickFind station; those who are familiar with
the store’s inventory and who are experts in pick-pack-ship. 9. If there is no Canada Post pickup on a given day due to a holiday, keep all
orders and the manifest for the day together in a clear plastic bag.
3. Ensure that the QuickFind associates have completed the e-learning
QuickFind training - suggest that it be reviewed again as a refresher if it 10. Remember to order enough QuickFind supplies to cover the peak period.
has already been seen. At holiday, refer to the Supply Order deadline communicated by Head
Office.
4. The SFL should NEVER be assigned to the QuickFind station, an
employee should be assigned to process orders. 11. Keep your QuickFind supplies in a dedicated area of your backroom.

5. During peak periods, plan to have an employee in early morning (before 12. Employees assigned to complete orders should be coded as non-sale/
opening). To improve efficiency, have this employee pick items (not QuickFind.
pack). Plan an employee to pack as many of the earlier picked orders as
possible prior to manifesting (midmorning and near the end of day). This
is especially effective after an in-store or online event (Black Friday, Cyber
Monday, free shipping, In-Store Event, etc.).

6. Extended shifts after mall hours must be validated with the mall to ensure
that access in/out of the mall will be available.