Page 14 - Peak Period Planning Document-ENGLISH - 2019 - THYME_Neat

PRODUCTIVITY

SFL

ACCOUNTABILITIES

Leverage Sales Floor Leadership program and utilize Store • Observe and listen to ensure the shopping experience is being delivered
Force tools to maximize sales productivity during peak periods. to standard. Take immediate ACTION to improve customer engagement
Recognize that GREEN Dashboards are the result of your SFL by: coaching behaviours, sharing recognition, and/or helping customers
team’s ability to rally their teams during peak period. SFLs need
to motivate, inspire and clearly communicate business goals, • Evaluate success of the plan and KPIs. Share the progress amongst all
needs and directives and always react as needed. This will ensure team members. Keep them involved and adjust accordingly. If you are not
everyone is focused on the right thing at the right time. achieving your goal REACT...TAKE ACTION to go green!

• Update the team on the segment results. A great leader understands
PREPARE FOR THE SEGMENT the real value in having short, targeted coaching conversations with their
teams as needed.
• Use hand off information and your observations to plan how you will
lead your team to GREEN. Identify segment sales goal and KPI focus • Meet briefly with the next SFL to share successes and opportunities,
using StoreForce. What behaviours will be required to achieve them? segment focus, people, direction set and KPI performance. Discuss
missed sales volume or stretch opportunities for the next segment.
• Share segment goals and reinforce selling behaviours with the team.
GET all members involved and commit to achieving the plan. Create a
positive “Can do” atmosphere!

• You know the importance of delivering an extraordinary shopping
experience with each and every customer. The best way for the team
to understand what this looks and sounds like is to watch you in action.
Share your knowledge to build their confidence: PK, fit, skills-building,
etc. Be a Role Model.