Page 5 - QuickFind Ref.Guide_V2

A. ELEARNING TRAINING CURRICULUM

Welcome to your QuickFind training guide! Through QuickFind, RCL is introducing a key new
in-store process. To ensure that the onboarding onto QuickFind is effective, it is important for
team members to go through the QuickFind eLearning program before they start processing
QuickFind orders. The QuickFind training modules are listed below, and they are available on
eLearning.

1. INTRODUCTION
1.1 The Omnichannel Vision
1.2 QuickFind Q&A with Michael Strachan

2. PICK, PACK, AND SHIP
2.1 Hardware and Supplies Overview
2.2 Basic System Navigation
2.3 The Pick, Pack, and Ship Process
2.4 Pick, Pack, and Ship Activity

4. SUPPORT MODEL
4.1 Support
4.2 Undeliverable Package Returns Process

5. INVENTORY MANAGEMENT
5.1 Inventory Management & QuickFind
5.2 Inventory Management - Receiving
5.3 Inventory Management - Shipping
5.4 Inventory Management - Damages

6. WORK ORGANIZATION

KNOWLEDGE CHECK & CERTIFICATION

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