Page 94 - Delivering Authentic Customer Experiences
P. 94

Principle 6                                                          Delivering Authentic Customer Experiences



            Step 7
            Follow through on any agreed action. It’s best if you can give the
            customer a single point of contact (SPOC) in case they have any
            further queries. Even if you choose to delegate the action, be sure
            to check the issue has been resolved in a timely manner as agreed
            with the customer.



















































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