Page 149 - 100 Great Business Ideas: From Leading Companies Around the World (100 Great Ideas)

wont ,. then thanked tor their inputs

dismissed. Iii most cases participants do not take NH in the
data reduction process. (CSM is similar to the "'KJ method
described later in this chapter except that in the TKJ method
participants help in the data reduction process.) Participants
are, however, given a summary of the results.

STEP 3

The facilitator performs data reduction, which consists of the
following steps:

1. Sort the slips into many general categories.

2. Consolidate these into a few major catergories.

3. Refine these categories and develop an outline for the
written report.

4. Compile into chapters, divisions, sections, and paragraphs
and edit the written report.

For the Implementing TQM target discussed earlier, four
general categories, each with two to four subcategories,
emerged: ready, set, go, oops. The subcategories for "go"
were training, systems changes, participation, resources.

STEP 4

In writing the final report, all of the related comments on
slips are itemized under the relevant subcategory headings.
Duplications should be eliminated.

CSM has been used extensively in consulting seminars and
projects as well as in total quality management programs for
numerous companies and governmental units.

CSM is similar to other techniques involving slips of paper
or 3 by 5 cards: the TKJ method and the NHK method (de-
scribed later in this chapter), the idea bits and racking
method, and the 7 x 7 method (both described in Chapter 4).
Various procedures for sorting, collecting, revising inputs,
and so forth could be adapted to the method. For example,
you might want to add a visual presentation stage in which
participants piggyback on the ideas. You might also want to
use cards as starting points for a brainwriting session.