Page 198 - 100 Great Business Ideas: From Leading Companies Around the World (100 Great Ideas)

Mo.,1 ot this lemon is taken lim► it Janet hew, I lu Crawford Slip Moho.
(May 1991), pp, 40 43; also see, Robert M. Krone, "improving ilra ►►► wel h ► do, tivity,"
Journaljor Quality and Participation (December 1990), pp. 80-84.

" Ray Dull, "Delphi Forecasting: Market Research Method of the 1990s," Marketing Nr'ws (Au-

gust 29, 1988), p. 17.

13 J. Daniel Couger, "Key Human Resource Issues in IS in the 1990s: Interviews of IS Executives
Versus Human Resource Executives," Information and Management (April 1988), pp 161-
174.

" James F. Robeson, "The Future of Business Logistics: A Delphi Study Predicting Future Trends
in Business Logistics," Journal of Business Logistics (#2, 1988), pp. 1-14.

Yeong Wee Yong, Kau Ah Keng, Tan Leng Leng, "A Delphi Forecast for the Singapore Tour-
ism Industry: Future Scenario and Marketing Implications," European Journal of Marketing
(November 1989), pp. 15-26.

• Magaly Olivero, "Get Crazy! How to Have a Break Through Idea," Working Woman (Septem-
ber 1990), p. 144.

" As reported in Stan S. Gryskiewicz and J.T. Shields, "Issues and Observations," (Greenville,
N.C.: Center for Creative Leadership) (November 1983), p. 5.

Horst Geschka, loc. cit.

" Ibid.

31) Arthur B. VanGundy, Creative Problem Solving (New York: Quorum, 1987), pp. 136.

" Terry L. Campbell, "Technology Update: Group Decision Support Systems," Journal of Ac-
countancy (July 1990), pp. 47-50.

32 Presentation by Ron Remillard of Wilson Learning Corporation to Central Florida Chapter of
American Society for Training & Development (Orlando, Florida, February 17, 1987).

33 Joseph S. Cavarretta, "Computer-Aided Decisions," Association Management (December 1992),
pp. 12-13; Wayne Eckerson, "Users Enthused About Electronic Meetings," Network World
(June 15, 1992), p. 43; Paul Saffo, "Same Time, Same Place: Groupware," Personal Computing
(March 20, 1990), pp. 57-58; Julie Barker, "The State of the Art for Decision Making," Suc-
cessful Meetings (November 1989), pp. 51-53.

Is Edward Glasman, "Creative Problem Solving", Supervisory Management, (March 1989) pp.
17-18.

" Bryan W. Mattimore, "Brainstormer's Boot Camp," Success (October 1991), p. 24.

" John Case, "Customer Service: The Last Word," Inc. (April 1991), pp. 89-93.

• Knut Holt, "Consulting in Innovation through Intercompany Study Groups," Technovation
(July 1990), pp. 347-353

"Robert Bookman, "Rousing the Creative Spirit," Raining & Development Journal (November
1988), pp. 67-71.

" Sheridan M. Tatsuno, Created in Japan, op. cit., pp. 110-113.

• Sheridan M. Tatsuno, Created in Japan,op. cit., pp. 109-110.

"Carl E. Gregory, The Management of Intelligence (New York: McGraw-Hill, 1967), pp. 200-202.

" Sheridan M. Tatsuno, Created in Japan, op. cit., p. 110.

" Andre L. Delbecq, Andrew H. Van de Ven, and D.H. Gustafson, Group Techniques for Program
Planning (Glenview, Ill.: Scott Foresman & Company, 1975).