Page 5 - 2022 Risk Basics - Systems
P. 5
Table of Contents
Introduction .........................................................................................................................7
Tracking Systems .........................................................................................................16
Electronic Health Records (EHR) ..................................................................19
Electronic Tracking System ...............................................................................20
Paper Records .................................................................................................................21
Patient Notification ....................................................................................................24
Patient Portals .................................................................................................................25
Unsolicited Test Reports .......................................................................................28
Handling Missed Appointments ....................................................................28
Appointments & Scheduling .............................................................................34
Telephone Systems ...................................................................................................38
Telephone Triage .........................................................................................................38
Clinical Advice Protocols .....................................................................................38
Documenting Phone Calls .................................................................................40
Answering Service .....................................................................................................42
Referral Management .............................................................................................44
Care Transitions ...........................................................................................................53
Handoffs .............................................................................................................................58
Medication Safety ......................................................................................................60
High-Risk Medications .............................................................................................61
Medication Safety in EHR ..................................................................................62
Guidelines for Reducing Risk of a Medication Error Claim .62
Conclusion ........................................................................................................................67
