Page 18 - 2021 Risk Reduction Series - Communication Part One
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SVMIC Risk Reduction Series: Communication
b Use lay terms that are clear and concise; minimize
use of medical terminology.
b Verify understanding.
b Ask the patient to repeat back instructions.
b Use open-ended questions and common interview
techniques (who, what, when, where, why, and
how).
b Explain what is going to happen next and do what
you say you will do, when you say you will do it.
< The Patient Agenda
b It helps set expectations and assists the physician
with focusing the visit for efficiency.
b Patients complete a simple form to list specific
concerns, symptoms, and special requests.
b The physician and patient review and budget visit
time appropriately.
b If necessary, follow-up is scheduled to address less
urgent items.
< Clinical Summary
b It is a concise summary outlining the key points, plan,
medication changes, and follow-up instructions.
b Patients can review the information in the less
stressful home environment.
b This can be shared with other caregivers.
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