Page 16 - 2021 Risk Reduction Series - Communication Part One

SVMIC Risk Reduction Series: Communication

< Put the Patient at Ease: Greet patients warmly and with a
smile. First impressions can set the tone for further interaction,
and not only does a smile foster relaxation and trust, but it

also encourages the patient to be open and honest, and to ask
questions.

< Employ the shared decision-making method of
communication.

< Leave Your Bias at the Door: Everyone has biases. Effective
and successful communication between doctor and patient
requires the doctor to be aware of any preconceived notions so
they do not affect the level of care the patient receives.

< Focus on Your Patient: Everyone tends to think and act
quickly on busy days, but it is important to make sure patients
do not feel that you have rushed through your examination and
conclusions. Slow down your thought process and engage the

patient.

< Inquire About Needs: Ask “Is there anything else you need
or want to tell me?” This allows patients to express concerns
regarding their condition, prescriptions, or any other aspects of

their care, and may lead to disclosures the doctor finds notable.

< Review the Appointment and Outline the Next Steps:
Review what you’ve discussed with the patient at the end of the
interaction. This gives the patient additional opportunities to ask

questions about the interaction or the plan going forward.

< Build Patient Trust:

b Establish a history of reliability.

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