Page 13 - 2021 Risk Reduction Series - Communication Part One

SVMIC Risk Reduction Series: Communication

Likewise, other categories of breakdowns or failures (Physician

and Staff or Physician and Physician) are potentially going to
be improved by looking at systems and protocols to improve

communication. We will examine common areas where
communication issues arise such as informed consent, handoffs,

testing, formal/informal consultations, after-hours calls, etc.,
and ways to improve communication in these situations with

patients, colleagues, and staff.

Physician to Patient Communication

Clear communication is key to the success of any relationship,
especially the physician-patient relationship. Many factors

may interfere with clear communication between physicians
and patients in today’s fast-paced environments. Doctors are

stressed and dealing with large patient loads, and it may seem
as if every day brings a new regulation or rule to implement.

EHR systems, although intended to make the user’s life
easier, are often a source of stress and frustration, and can

pull attention away from the patient. Patients may sense this
stress when the physician is hurriedly moving from room to

room, which can leave patients feeling that the doctor has no
time to answer questions about their condition or treatment.

A lack of communication between patient and doctor may
lead to misunderstandings, thereby increasing the likelihood

of mistakes that could place the patient’s health and treatment
at risk — and that can leave the physician in jeopardy for

malpractice litigation.

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