Page 17 - OB Risks - Delivering the Goods (Part One)

SVMIC Obstetrics Risks: Delivering the Goods

can be difficult to identify whether or not the problem is a

communication error or documentation error as these often go
hand-in-hand.

Physician-to-Patient Communication

Effective risk management is based

upon the four Cs – Compassion, Caring,
Competence, and Communication.

Some medical malpractice attorneys will
go so far as to say that even the most

compassionate, caring, and competent
physician can fall victim to a breakdown

in communication that leads to patient
harm and subsequently a claim for

negligent care.

Clear communication is key to the success of any relationship,

especially the physician-patient relationship. There are many
factors that may interfere with clear communication between

physicians and patients in today’s fast-paced environment.
Doctors are stressed. Many are dealing with large patient loads,

and it can seem that every day brings a new regulation or rule
to implement. Electronic health record (EHR) systems, although

intended to make the user’s life easier, are often the source
of stress and frustration and can distract attention away from

the patient. All this stress is permeated with the ever-present
concern about malpractice actions. Some stress is recognized

by the patient when the physician is hurriedly moving from
room to room, making that patient feel that the doctor has no

time to answer questions about the condition or treatment. A
lack of communication between patient and doctor may lead to

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