Page 41 - IMG JumpStart Employee Onboarding Manual. Draft 1_Neat

Site Manager

Standard Operating Procedure

Type of SOP: The Manager, Disease Intervention (Site Manager) reports directly to the Director of Clinical
Operations. Site managers are responsible for creating and keeping community partnerships for testing sites,
outreach opportunities, and referral of patients.

Purpose: To improve the health, wellbeing, and satisfaction of patients living with chronic and complex
diseases Such as HIV / AIDS and or Hepatitis C; monitor patient compliance with current disease specific
clinical guidelines; educate patients and their families on their specific disease processes, and provide ongoing
assessment, monitoring, and re-evaluation of health related needs.

Protocol/Procedure

When Time SOP Description
Daily Morning Open Site Open Site at 8:00 before anyone arrives
Daily Morning Check Lab Make sure lab is cleaned and has proper supplies
Daily Morning Exam Rooms Make sure Exam Rooms is cleaned and has proper
supplies
Daily Morning Refrigerator Perform and Complete Daily check and log
Temperature Log temperature
Daily Morning Kit Storage Log Perform and Complete Daily check and log
temperature
Daily Morning Outreach Vehicle Read gas gauge and ensure you have 1/2 tank or
more
Daily Morning OPEN SITE FOR Open Doors at 8:30AM
BUSINESS
Daily Morning Employee Temperature Record all employee’s temperature
Log
Daily Weekly- Site Managers Call Meeting with all site managers at 10:00
Tuesdays
Daily Lunch Close Clinic 12:30 - 1:30PM For Clinic Lunch Hour
Daily All Gift Card Log Document gift card provided today, Patient Name,
DOB, Current Date email at the end of day to
Frantzy Bernard
Daily Afternoon Submit Clinic Sign In Email to Noah Chapman at the End of Day
Daily Afternoon Submit Employee Temp Send via email the temperature log to Frantzy
Log Bernard
Daily Afternoon Disposal Removal Ensure Garbage is removed from facility
Daily Afternoon Daily Volume Report Provide Chamir Clinic Volume which would
include, # of Patients Registered, # of Patients
From POC, # of CM Assessment Completed, # of
NP Encounters Completed, # of Patients Not
Serviced
Weekly Friday Supply Inventory Perform Weekly Inventory
Biweekly Monday Payroll Approve all direct report Worked Hours before
12PM EST
Biweekly Wednesday Lab QA Report Report all issues with labs are reported by Quest
with Corrective Action

IMG Health Clinics – JumpStart Onboarding Manual 41 Property of IMG Health Clinics, Copyright 2020