Page 10 - Maintenance Course Catalog_MT

incident reporting, and how to handle difficult F-01 Getting Time Under Control
customers.

CS-05 Polishing Your Feedback Skills *Recommended
Duration: 15 minutes
You have a limited number of hours in your working
Duration: 34 minutes day, so how can you manage your time effectively? This
Giving feedback is vital in the workplace. This course Challenge Series exercise explores the symptoms of
covers when and how to give feedback positively, how poor time management and looks at the techniques
to handle bad reactions and your own nervousness, and tools that can be used to handle the problem. The
and how to give feedback to people at different learner plays the role of senior support engineer at a
organizational levels. networking product company who needs to address
some serious time-management issues.

F-02 Make the Time You Need: Get
CS-06 Handling Difficult Questions as a Organized
Presenter

*Recommended
Duration: 6 minutes Duration: 30 minutes
Presentations are an open dialogue between the You don't have to manage your time, but the stress and
presenter and the audience. So what can you do when potential for mistakes grows when you don't. To
you're faced with a difficult question? This Impact manage time, you need to be organized. In this course,
series product examines strategies for dealing with you'll learn strategies for improving your productivity
challenging questions. depending on what type of time management
personality you have. You'll also learn how to deal with
CS-07 Driving Change time stealers, create manageable to-do lists, and
maintain an organized time management approach.

Duration: 4 Hours F-03 Maximize Your Productivity by
Learners will identify a real-life workplace change, the Managing Time and Tasks
business rationale for it, and how their team members
might be reacting. In this class, participants will use this
information to prepare for and practice how they will
Duration: 22 minutes
respond to team members to help them move closer The amount of time available to you is constant – you
toward embracing the change. can't buy more and you can't save it for later. What you

can do is increase your productivity – the value you

produce in the time you have. And the better you
Focus understand your own personal productivity, the easier
it will be to manage your time effectively. In this course,
you'll learn about managing tasks in a way that
maximizes your productivity. You'll discover the
benefits of setting goals and how productivity is tied to
your ability to assess time and set priorities. You'll learn
about the process of "chunking" your time and the
principles of efficient scheduling. You'll also learn about
the different types of to-do lists and how to use them
effectively.

Goal and results oriented items that include

time management, goal setting and more.

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