Page 11 - Maintenance Course Catalog_MT

F-04 The Oz Principle prospect of giving that feedback is chilling.
Understanding what feedback is – and recognizing the
difference between effective, constructive feedback
Duration: 8 Hours and unhelpful criticism – is important at all levels of the
Learn about the Steps to Accountability and how to workplace. In this course, you’ll learn how that
Achieve Key Results. distinction applies in practice, how to approach giving
feedback to peers and to supervisors, and how to
Effective Team Skills manage the anxiety you may experience. This course
helps to take the mystery and dread out of an
invaluable skill.

ETS-03 Receiving Feedback

*Recommended
Duration: 20 minutes
Even well-intended constructive feedback can be
difficult to take. There are biological foundations for
the feelings that result, and it's easy to see why people
often respond negatively. But when you can effectively
respond and engage with the feedback provider, you
can begin to view feedback as a key piece of your
Skills that are internal facing. Covers topics
professional growth. In this course, you'll learn how to
around team building, workplace conflict and manage your natural reactions, respond productively,
leadership skills. and unleash the power of constructive feedback in your
own development.
ETS-01 Be a Effective Team Member
ETS-04 Delivering Feedback

*Recommended
Duration: 30 minutes *Recommended
To make a real, positive difference on a team, you must Duration: 23 minutes
take on the challenging task of putting the team first. Giving feedback doesn't have to be terrifying, but you
This course covers strategies and techniques to help do need to prepare. Get your motives, your purpose,
you become a more effective and valued member of and your plan in place before you open your mouth -
your team. You'll explore ways to adopt a positive and know what you'll do if it doesn't go well. In this
mindset and take a proactive role on a team, so that course, you’ll learn how decide whether feedback is
you can make a significant contribution. Because your appropriate or not, where it's appropriate, and how to
success on a team depends on pulling together with ensure it makes a positive contribution to the
other people, you'll also learn constructive ways to development of the individual, the team, and the
acknowledge differences and show respect for team organization as a whole. You’ll also get some tips on
members, and specific strategies for working how to handle situations where someone reacts badly
collaboratively. to your feedback.

ETS-05 Facing & Resolving Conflict at
ETS-02 Feedback and Its Vital Role in the Workplace
Workplace

Duration: 30 minutes

Duration: 29 minutes Workplace conflict won't go away on its own; you need
Everyone needs corrective and constructive feedback a plan to address it. In this course, you'll learn about
from time to time, but if you're like many people, the sources and signs of conflict, a process for resolving it,

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