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and ways to get the process back on track if difficulties a more cohesive team by focusing on improvements in
arise. three areas: communication, cooperation, and trust.
You'll learn specific strategies for improving
ETS-06 Preventing Unhealthy Workplace communication and promoting cooperation among
Conflict team members. You'll also learn what signs suggest a
lack of trust on a team and what you can do about this,
including specific techniques you can use to build trust.
Duration: 30 minutes
Conflict, when hurtful or unresolved, puts distance ETS-09 Effective Team Communication
between people who need to work together, and often
results in a loss of talent. 'Not getting along' shouldn't
be the reason people fail to contribute or leave Duration: 31 minutes
organizations. Dealing with conflict when it is in your It's vital to maintain open, effective communication on
face is one thing, but preventing it comes first. This a team. However, it's all too easy to adopt bad habits.
means accepting that conflict may occur, Without realizing how badly it affects your team, you
understanding the sources of potential conflict, or another team member may communicate in ways
preventing unnecessary conflict by watching for signs, that lead to misunderstandings, cause unnecessary
and making sure you and others know what is 'off conflict, keep others from having their say, and prevent
limits.' In this course, you'll learn about the benefits of the team from performing as well as it could. In this
healthy conflict, as well as typical sources of conflict. course, you'll learn about different verbal barriers to
You'll find out how to recognize the signs of unhealthy effective team communication and strategies for
conflict and take steps to prevent it. In addition, you'll overcoming them. But speaking is only one part of
learn when it's appropriate to report a conflict. communication; effective listening is vital too. So you'll
also learn about specific active listening techniques
ETS-07 Working Out & Through Conflict that can help you be a better listener.

Duration: 29 minutes
When you are dealing with workplace conflict, Microsoft Office
emotions get stirred up, and many people want conflict
to 'go away.' But in most cases, it won't go away on its
own, so you need to choose a course of action.
Sometimes it just means making peace with yourself or
a situation. Other times, you may need to make trade-
offs. If your choice is to deal with it straight on, you
need a process. In this course, you'll learn how to work
through conflicts smoothly by using a structured
conflict resolution process. You'll also learn about
techniques for getting the process back on track if Systems and technical training. Learn steps
difficulties arise. and processes to use a system for max
efficiency.
ETS-08 Strategies for Building a Cohesive

Team
MS-E-01 Excel 2019 for Windows: Creating &
Saving Workbooks
Duration: 29 minutes
Team cohesion, or the strength of the links between
team members, determines how effective a team will Duration: 1 Hour and 4 minutes
be, especially in responding to outside pressures. A In Excel 2019, it is easy to create and save new
team has to be cohesive if its members are to function workbooks. This 15-video course demonstrates how to
as a unit, working closely and efficiently to achieve create, manage, and save documents, insert headers
common goals. In this course, you'll learn how to build and footers, edit document properties, and protect
Excel workbooks from unwanted edits and use. You will

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