Page 9 - Bulldog Security Newsletter_January 2021

Incredible Install BROKEN

Performance

The entire Installation team deserves so much respect for how they handled RECORDS
themselves throughout the pandemic. When the world was afraid, our fearless
employees entered into homes, not knowing anything about it’s occupants, to INSTALL DIVISION
do their job in helping to keep them protected. These folks put others above
themselves, true heroes.
Amid the pandemic, the Installation team set their bar pretty high leaving 2020
having had the best year on record. In 2019, the team completed 5,935 installa-
tions with a $434 average and 37% goose. Total upsale revenue sold was $2.58M.
In 2020, the team completed 7,854 installations, grew their revenue by an incred-
ible 44% having sold $3.98M in additional protection equipment, brought their
average to over $500 and closed the gap on their goose rate with a 29.88% aver-
age. The team blew past every target it had set for the year having exceeded their
sales goal by $400,000 and sale average by $6.

UPSALES (WEEK)
$117,580- December 2020

UPSALES (MONTH)
$455,871- August 2020

INSTALLATIONS (WEEK)
217- August 2020
OVERALL AVERAGE (QUARTER)
Even with maintaining a busy schedule, the Install team went to WORK on further $568- Q4, 2020
enhancing their department. Led by Daniel Green and Kyle Higgins, they spear-
headed a cross departmental effort to improve customer and employee experi- JACKSONVILLE AVG. (QUARTER)
ences by streamlining communication, defining processes for identifying trending $494, Q4 2020
issues and put a support system in place to act when needed so issues are recti-
fied in a timely manner. TAMPA AVG. (QUARTER)
$700, Q3 2020
Our Installers are unique in that they must possess a multitude of characteristics
to succeed- having to excel as a technician, sales consultant and customer service SAN ANTONIO AVG. (QUARTER)
representative. Acknowleding this, Bulldog invested in enhancing the team’s $725, Q3 2020
training and continued coaching program, as well various ways in which to further
refine their approach to ensure a presentation based on education and personal- DALLAS AVG. (QUARTER)
ization. At the end of Q4, Installation leadership met to film video segments and $564, Q4 2020
scenarios to help create a more engaging training experience for new employees.
HOUSTON AVG. (QUARTER)
$581, Q4 2020
And most telling of their success, Bulldog customers PRAISE our Installers. The ma-
jority of review mentions we receive are heavily weighed towards their experience JACKSONVILLE AVG. (QUARTER)
with a member of our Installation team, from their warm demeanor, personalized $494, Q4 2020
discussions, overall knowledge of the solutions, to their patience in graciously tak-
ing the time to answer all of their questions, our customers are genruinly grateful ORLANDO AVG. (QUARTER)
for the time they spent with the team. Across locations, this team’s consistent top- $589, Q4 2020
tier service has made a direct impact on Bulldog’s overall reputation and we’d like
to take this opportunity to acknowledge that. This team is a true class act!

www.bulldogsecurityservice.com