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Unit 8

Making appointments

Yoon: Hello, Overseas Sales Department, Yoon speaking.
Carter: Oh, Mr. Yoon. How do you do?

Yoon: I’m good. I hope you’re good too, Mr. Carter. Are you busy right now?
Carter: No, Not really? I don’t have any appointments until later this afternoon. What is this con-
cerning Mr. Yoon? Is it something urgent?
Yoon: Can I come and see you at your office to clear up some negotiation matters? I need to see
you right away. Something important came up. There’s been an unexpected drastic change in
the schedule of our shipment. A storm is approaching Korea and it’s messing up the arrival and
departure of all means of transportation. I’ve ran out of options to meet the shipment deadline.
Maybe you can help me out on this. Can you explain this matter to your boss? I hope they will
understand.
Carter: Oh. That is indeed an urgent matter. Yes, of course, I can meet with you this afternoon.
That’s no problem. I’ll let my secretary know. How does 3 o’clock sound? You can drop by here
at my office.

Yoon: Thank you very much. I will be there at 3pm. Thanks for accommodating me despite the
short notice.
Carter: No problem, Mr. Yoon.

1. Do you often get appointments in your line of work? What are these ap-
pointments usually about?

Sample answer:
Yes, I get several appointments. I have had four appointments in a day. These appointments are
usually about possible business relations with potential clients.

2. How do you prioritize requests for appointments with you?

Sample answer:
I follow a first-come, first-served policy, but there are some exceptions. I give priority to very
important clients and urgent matters. Of course, emergency matters also get first priority. Oth-
erwise, I comply with a first-come, first-served policy.

3. How do you keep track of all your appointments especially on busy days?

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