Page 14 - Business-1

Unit 6

At the arrival

(Attention all passengers of Korean Airlines flight 767 from Los Angeles to Seoul, please proceed to carousel 8 to
claim your luggage.)

(Mr. Kim approached the security guard)
A: Excuse me sir, may I ask where your customer service station is?
B: Yes sir, is there anything wrong?
A: Yeah, I have been waiting for almost an hour but my luggage has not arrived yet.
B: I am sorry for the inconvenience sir. Please follow me.

(At the customer service station)
A: Excuse me ma’am, I am Mr. Kim Dong Su. I am a passenger of fl ight 767 from Los Angeles. I have been waiting
here for almost an hour to claim my check-in luggage, but I could not fi nd it. Can you please trace where my
luggage is?
C: Sir, I apologize for the inconvenience. May I please have your luggage stub, ticket and passport, so that I can
trace your luggage?
A: No problem.
C: We are very sorry to inform you sir that your luggage was accidentally included with the next fl ight to Seoul. That
would take 4 hours of waiting. We are very sorry for our mistake.
A: What! How did it happen? I would like to speak with the manager.
C: All right sir. I will just inform him.

1. How was your last flight?
Sample answer:
It was another ordinary flight. I have been traveling regularly for 8 years now, and I would not forget one trip. That is my travel to Greece where

I met my wife.

2. How did you find the employees in the airport?

Sample answer:

The employees were friendly and customer oriented. They were accommodating to all the passengers. I can say that the staffs are among the
best in the world.

3. Do you have any horrible experience at the airport?

Sample answer:

Yes. I had a horrible experience at the Indira Ghandi International Airport. I had to wait for 3 hours to get my bags. Worse, the officials were
rude and did not care about service.

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