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Sample answer:
I think my communication style is assertive, but I can change my style when the situ-
ation demands it. I’m assertive because I am not afraid to say what I think although I
make sure to say it offensively.

2. Have you ever had trouble dealing with another person due to difference in
communicating styles?

Sample answer:
I’ve experienced having a little trouble but these misunderstandings are quickly re-
solved as soon as we pay attention to each other more. I haven’t met anyone who did
not make some effort to adjust their communication style depending on whom they
are relating to. I am also the same way.

3. How important is it to know what communication style to use?

Sample answer:
It is very important because small differences in opinions can be blown out of propor-
tion when the wrong communication style is used. This can lead to greater misunder-
standings and can damage important relationships.

1. The restaurant you work with is looking for new beverage suppliers. A col-
league is being aggressive in stating his opinion; the rest are getting an-
noyed. What are the traits of an aggressive communicator?

Sample answer:
An aggressive communicator gives the impression that he thinks only his opinions
are important. He has a know-it-all attitude, and he doesn’t show appreciation for the
opinions and efforts of others. His persona is antagonistic and he provokes others into
counter aggression. He has trouble with forming healthy social and business relation-
ships with others.

2. The Christmas Season is coming up and you are brainstorming with some
co-workers for some holiday gimmicks. How can you encourage a passive
co-worker who has great ideas?

Sample answer:
I think your ideas are great. They’re innovative and creative! You shouldn’t be ashamed
of speaking up; your input would be helpful. You shouldn’t hesitate sharing because
then you’ll miss a great opportunity to contribute. You should have more confidence
in yourself.

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