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ENLISTED BRANCH NEWS

Active Guard/Reserve (AGR) What is the difference between PAR and CRM?
Assignment Officer Notes by:
A Personnel Action Request (PAR) is a self-
MAJ Kyle Schwemmer service tool and may be submitted by the

Financial Management Soldier for actions related to your personnel
file and the PAR is routed through your
Leaders, S1/approval chain of command for

All current 36A Army completion. You can view an instructional
Reserve (AR) Active video on PAR here (CAC enabled)
Guard Reserve (AGR) A Customer Relationship Management
23-02 Soldiers Identified (CRM) ticket is a self-service tool and can be
to Move (SIM) have been
receiving orders. IPPS-A submitted for both HR and IT case
delayed the order process resolution. CRMs can be submitted for pay
issues, your HR record, actions, system
with order production
beginning late February. MAJ Schwemmer errors, and system performance. A CRM will
be issued a ticket number, submitted to
Orders are being publish by MAJ Schwemmer customer service and further sent to the
report date as Officer Management Division appropriate action list. You ca n view an

(OMD) follows a phase spend plan in reference instructional video on CRM here (CAC
to 452 (PCS orders) being published. All 24-01 enabled)
SIMs have been identified to move; please
look for preference sheets MID-AUGUST; after I’ve submitted a CRM ticket thru IPPS-A self-
all preference sheets are received, the service option, but no one has answered or
slating process with commence. Please keep responded, what do I do now?
all individual readiness matrices up to
date (EFMP, PHA, HIV Draw, Security HRC noticed a lag in the completion of some
Clearances…). Though the timeline can shift, CRM tickets and stood up a working group
PCS election memorandums are expected to to directly address the issue. The working
be sent out early September. group has identified areas for improvement
and is implementing an improved workflow
to better route CRM tickets ensuring they get
Noncommissioned Officer Notes to the appropriate staff as quickly as
by: SFC Benjamin A. Richardson possible.

Finance and Comptroller Should I send my personal grievance to IG?
Leaders, While every Soldier is entitled to discuss
matters with IG, as a direct reporter or a
HRC’s 24-hour Army third-party reporter, we encourage you to
Service Center IPPS-A work through your chain of command first.
Helpline is available to Reporting to IG will not speed up the time in

Assist at 1-844-474-7772 which your case will be resolved.
Or by email at SFC Richardson
Usarmy.knox.hrc.mbx.Tagd-ask- How do I rectify my record if I've been passed
hrc@army.mil. over for a promotion/how do I contact enlisted
promotions to submit my case for promotion?

Is HRC tracking pay-impacting cases?
Enlisted members who believe they have met
Yes, we are tracking individual cases, requirements for promotion but have otherwise
specifically pay-impacting cases, for been left off promotion lists may complete the
resolution. There are two separate methods following to have their records reviewed:
available to address record discrepancies, Submit their request for corrections to the
either by submitting a PAR or a CRM ticket. Evaluations, Selections and Promotions

Division at:

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