Page 38 - Gi June/July 2019

igem news – yppc

FIGURE 4 OLD LEAFLET COVER FIGURE 7 FIRM LOAD SHEDDING PERFORMANCE 2009-2017

FIGURE 9 WWU LOAD SHEDDING SYSTEM – LIVE DASHBOARD

FIGURE 5 NEW LEAFLET COVER

and easy to follow. All sites are listed, conference with me in April 2018 to
so as soon as a user has completed one learn more about our new system.
task, they can select another. The GDN is looking to develop its
Each task contains the relevant details own new system.
for that site and the contact details. Cadent completed a reference visit in
The user script is incorporated into April 2018 and also wanted to learn
the system, asking questions in turn, more about our new system as the
based on the preceding answer given. network looks to improve its own
The system also links multiple performance.
FIGURE 6 NEW SUPPORTING WEBSITE meters. The user can then make a With firm load shedding being an
singular call and talk to the customer integral tool in the management of gas
about all their meter points. This means supply emergencies, WWU has adopted
we can contact the customer once and the approach to use the annual exercise
close multiple tasks. as a simulation of a real emergency,
The final part of the new system is a aiming to contact as many customers as
live dashboard, allowing WWU to track quickly as possible.
progress of any exercise or incident live. Throughout the project, WWU has
improved results year on year and has
Conclusion become the best performing GDN. It has
Having been the best performing GDN in shared its knowledge and experience
2017 and setting the industry standard with the other GDNs, so the whole
FIGURE 8 FIRM LOAD SHEDDING PERFORMANCE with regarding the number of customers industry can improve and hopefully
– EXERCISE YIELD 2017 contacted and that can switch off gas, achieve a 100 per cent success rate.
the other GDNs were keen to see how we With the system WWU now has
POS GDN CUSTOMER CONTACTED improved our results. in place, and all the changes it has
AND CAN SWITCH OFF
1 WWU 95% SGN was interested in developing a made, the GDN is in a great place
similar webpage, where customers to be the first to achieve this goal.
2 SGN 92% could submit their emergency contact More importantly, WWU is now
3 NGN 77% details directly to them. more prepared and ready for any real
4 CAD 60% Northern Gas Networks had a video incidents than ever before.

38

IGEMNews_YPPC.indd 3 16/05/2019 13:27