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so that they may lose their self-esteem and be controllable. This is
             not a political book, just to let you see the importance of using the
             reserves to boost your confidence. It would help take you out of
             the ‘physiological needs’ thinking for you to lift your head up and
             see bigger opportunities in your business. In the book, Profit First,
             it was the focus of the book and if you can get your hands on it as
             soon as possible that would help you grasp this part very well. I
             would also show you how your reserves may become the input to
             help you achieve the exponential result in your business rapidly.
             During our seminars or courses, we share templates you can use
             to do your cash flow planning, budget planning, staff planning, etc.
             You may not need to pay accountants to do them for you especially
             at the beginning. Accountants reading this may not be happy with
             me, but I want to serve the small businesses so that when they are
             bigger, they will be able to pay accountants larger fees. Fair?! Why
             is this necessary for a small business? I understand that those
             clients  I  coach  that  get  phenomenal  results  started  with  what  I
             called ‘Bank Balance' cash flow management system. What does
             it mean? It means people make decisions based on their bank
             balance in their business. When the bank balance is healthy, they
             feel confident and there is no tension; they go through the motion
             coasting. The environment knows how to pull the rug under our
             feet without notice. Suddenly, you check the bank balance and it
             is running low and then you panic, there is tension, then a few
             sleepless nights may follow. Suddenly, you get the energy to jump
             into action to make calls, go to events, create adverts, etc until we
             get the bank balance to a healthy level. Everyone has got their
             own panic number (bank balance) when they hit that number, they
             get the energy to get into action because  there is fire on the
             mountain. As an accountant, I used to do this myself, so it's not
             just the experience of my clients. Now I look back and realise it is
             a very irresponsible way to manage cashflow. Do you want to know
             the simple way to deal with this without the necessity of daily cash
             flow management? The action is to just have an account that is not
             in view where you may keep reserves so that you don't get the
             unexpected surprises.
             METRICS
             Whatever gets measured gets improved. Feedback is the most
             powerful tool for improvement in any productive effort. So, in your

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