Page 10 - CHI ST LUKES VINTAGE HOSPITAL PATIENT GUIDE
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DURING YOUR STAY Important Things Nutritional MAIL & FLOWERS
To Know During Services Mail is delivered to non-Intensive Care
Your Stay Unit (ICU) patient rooms, Monday
We make every effort to through Friday. For ICU patients, mail will
PHYSICIAN REFERRAL provide nutritious and be delivered to an ICU nurse. Live flowers
To receive a physician referral, please well-balanced meals that and plants are permitted in all patient
call the Physician Referral Service at are prepared fresh daily. rooms, except ICU rooms.
832-534-5177. Referral services are
available from 8 am to 5 pm, Monday Patient Food SMOKING POLICY
through Friday. Services: We are a tobacco-free campus.
If you want to smoke or use tobacco
HOSPITAL HOUSE PHONES Breakfast, lunch and dinner products, you must leave hospital property,
• Local calls: Dial 9, plus the 10-digit meal orders can be placed by which includes all buildings, walkways, and
phone number. calling extension 46000 from parking lots.
• Inside the hospital: All extensions patient room phones from
within the hospital can be reached by 6:30 am to 6:30 pm. The decision to become tobacco-free was
dialing four, followed by the four-digit The meal order should arrive made out of concern for the health, safety,
extension. within 45 minutes. and well-being of all who visit and work
• Long-distance calls: To place a long- at our facilities. Based on this decision,
distance call, you may use a personal Visitor Food we do not provide accommodations for
long-distance calling card or make Services: smokers. If you are a smoker and are
a collect call. For long-distance interested, smoking cessation information
collect calls, dial 9, then 0 to reach an Cafeteria Hours: is available from the American Lung
operator. For more information, dial Monday - Thursday Association of Houston.
0 from within the hospital to reach a 7 am to 7 pm
hospital operator. Friday - Sunday For more information on smoking
• Outside the hospital: dial 7 am to 5 pm cessation, call 713-629-5864 or visit
832-534-5000. Starbucks Hours: TexasLung.org. If you are being admitted
• Telephone problems: To report Monday - Thursday as a patient, please be advised that there
any problems, dial 0 for the 6:30 am to 3 pm is no smoking or use of tobacco on any
hospital operator. Friday property owned by CHI St. Luke’s Health–
6:30 am to 2:30 pm The Vintage Hospital.
LANGUAGE LINE SERVICE
If the need for a language interpreter arises, Vending We do offer nicotine patches, other tobacco
the Language Line will provide qualified Machines alternatives, and smoking cessation
interpreter services, including sign literature to assist you during your hospital
language services at 1-800-752-6096. Vending machines are located stay. If you leave hospital property to use
by the labor and delivery waiting tobacco, or for other personal reasons, you
CELL PHONES area on the second floor. are asked to notify your nurse so that you
Cell phones may be used inside the hospital can be located, if necessary, and may be
in non-patient care areas, such as waiting INTERNET asked to sign a “Release of Responsibility”
rooms, lobbies, and the cafeteria. Please Wireless Internet access is available form. In addition, your physician will be
remember to be courteous of others when throughout the hospital. notified of your departure from hospital
using your cell phone. ATM property. Your voluntary discharge from
An ATM is located on the First Floor hospital property may result in your
PATIENT CARE ASSISTANTS (PCAs) between the Starbucks and the cafeteria. discharge from CHI St. Luke’s Health–
If you need a nurse or PCA, press the call The Vintage Hospital. Such a discharge
button located at your bedside. may be recorded as a voluntary discharge
“against medical advice.” You will need to
TESTS & VITAL SIGNS consult with your insurance carrier
Patients may be awakened early for tests to determine if a voluntary departure
or to obtain vital signs. We apologize for from the hospital, against medical advice,
the inconvenience, but this timing helps us affects your insurance coverage for the
provide test results and vital sign information hospital admission.
to your physician in the morning for use in
creating a patient’s daily care plan.
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