Page 25 - Managing Employee Performance - EPMDS Training Manual

4.1 The Rating Scale

The Key Performance Areas (KPAs) refer to the general areas of outcomes or outputs for
which the employee is responsible. These are the areas within the organisation where an
individual is logically responsible / accountable for the results. The KPAs are extracted from
the employee's job description. Based on extensive feedback from stakeholders, the 2020
appraisal form now has a four-point rating scale.

The rating scale descriptions are included at the top of the Key Performance Areas (KPAs)
worksheet. In cases where an employee exceeded performance expectations, the line
manager will need to provide a motivation and description of the outcomes achieved.

Figure 11: The Rating Scale Descriptors

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