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7. Please tell us how you heard about this course. From director at agency Community Manager enrolled his CSBG Managers in the class we learn through email community letter CSBG. I really enjoyed the class and would like to know of more opportunity when their is another class the same contact information. Mr. Chris Moody Community Manager CADA I was referred by Community Action North Carolina Community Action Association My employer

6. Would you recommend this course to a co‐worker? If yes, why? If no, why not? I would recommend this course to all of my co‐ workers because I feel that it is comprehensive and through in its content. NCCAA Newsletter Absolutely, even if you have had years of experience in case management, this course provided new and fun information to not only work smarter but more effectively. Yes because it is a great learning tool and should b

5. After this course I feel ability to: (provide up to three statements). After completing this course, I feel that I am better able to ‐ understand how best to conduct myself to provide the best environment for the customers. ‐ be more aware of the circumstances and best practice in providing guidance to customers. provide better case management to customers, understand manner. She also allowed ROMA and utilize SOAP technique for doc

4a. Please use this section to identify your instructor and to provide more confident in my additional information about your answer. Ticola Ross I enjoyed her class very much. Comments and feedback were given in timely us to correct items as needed The instructor was great very helpful kind and available when ever needed. last two lessons and I reach out and the instructors were very professional and helpful. I liked how she gave

3. Are there any specific changes to 4. I found the instructor comments/feedback the content and assignments that helpful in furthering my you would recommend that we understanding of the make before the next class begins concepts presented. (provide up to three comments)? I cannot think of any changes that would suggest. I enjoyed the content Agree as it was presented. Agree No changes are needed This was a great lesson I really enjoyed the class

2a. In addition to the rating scale, 2. Overall, I found please comment on which assignments you found the most the assignments helpful to your work as a case for the course to manager (provide up to three be relevant to my comments). Module 3, Assignment 2 ‐ I enjoyed the discussion regarding relational, technical, and participatory skills. The assignments were creative and helped think outside the norm when doing case management Again all of the M

1a. In addition to the rating scale, 1. Overall, I found the please comment on what content (modules, articles, etc.) that you specifically found most helpful to work. your work as a case manager. Module 2 ‐ Working with Families in Need. I enjoyed the section on Cognitive Self‐ Regulation. Understanding cognition and emotion as it relates to impulse control and problem solving abilities can help me understand how best to help individuals in our progr

Response content of this course to be relevant to my work. number Agree 1 Agree 2 Agree 3 Agree 4 Agree 5 Agree 6