Page 117 - IACET Application

Nancy Susan Hardee-Cotton

285 Deep Creek Drive
Clayton, North Carolina 27520
850-524-7118

OBJECTIVE:

Pursue a challenging position in administrative and information technology
that permits me the opportunity to utilize my skills in information technology
projects and processes.

Hardware Knowledge: 3480, 3420, 3490, 3800, 6200, 9371,
3495, Windows Laptops, Apple Mac, iPads,
Surface Pro

Software Knowledge: TLCS, DFRMM, PROFS, XEDIT,
BOOKMASTER, JES2, LOTUS
SMARTSUITE, LOTUS NOTES,
MICROSOFT OFFICE, EASY CD
CREATOR, PEOPLESOFT,
IDASHBAORDS, FILEMAKER,
BLACKBOARD CONNECT,
IMAGENOW, BLACKBOARD
ANALYTICS, BANNER, ARGOS,
DEGREE WORKS, QUALTRICS

Operating System: VM, MVS, WINDOWS, OS X 10.10.1

WORK EXPERIENCE:

Data Manager & Technical Support, I5O Consulting Services, LLC, Raleigh, North
Carolina
January 2018 – Present

o Support of all ERP/IT/Web processes
o Data reporting for unit and its constituents
o Management of course registration processes and procedures
o Technical support for Division for software installation
o Troubleshoot software or hardware problems with systems in Division
o GoSignMeUp registration administrator
o Moodle Learning Management System administrator

Data & Records Coordinator, School of Graduate Studies & Research, Delaware
State University, Dover, Delaware
May 2016 – September 2017