Page 120 - IACET Application

Nancy Susan Hardee-Cotton

285 Deep Creek Drive
Clayton, North Carolina 27520
850-524-7118

January 1993 ‐ September 1994

o Managed second shift staff of 12 computer operators for IBM I/O Operations
o Implemented new company policies to be utilized within the department
o Responsible for human resource issues of associates
o Accountable for recording and distributing staff payroll
o Communicated effectively with client on a weekly basis about contractual
responsibilities and any customer problems
o Provided root cause analysis of problem reports

Supervisor, Marriott Corporation, RTP, North Carolina
June 1991 ‐ January 1990

o Supervised 12 computer operator in IBM I/O Operations Division
o Accountable for payroll
o Delegated responsibilities to Backup Supervisor
o Interviewed and employed new associates
o Researched incurring print/data backup problems and provided appropriate
solutions
o Monitored all computer operations in IBM I/O Operations Division for
customer backups,
data storage and print documents

EDUCATIONAL

ACHIEVEMENT:

‐ Attended 2005 Wake Technical Community College, Raleigh, North Carolina
Concentration: MCSE Certification
Relevant Courses: Operating Systems, Single User, Advanced
Networks I & II

‐ Graduated 1995 Durham Technical Community College, Durham, North Carolina
Major: Paralegal Technology

Relevant Courses: Litigation, Law Office Management, Title
Abstracting, Commercial Law I & II, Intro to Criminal Justice, Real
Estate Transaction, Real Property, Legal Research and Writing I & II,
Family Law